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Return Policy

  1. Product Evaluation Period Except for perishable goods, items with a short shelf life (close to expiration at the time of return/cancellation), customized products, current newspapers, periodicals or magazines, unsealed audio-visual products or computer software, game point cards, other point cards, and unsealed personal hygiene products that are not subject to the 7-day evaluation period according to the "Reasonable Exceptions to the Right to Terminate Distance Sales," you will have a 7-day evaluation period (including holidays) from the time the product arrives in your hands.

    Please record the entire unboxing process to ensure both parties' rights and interests. If there are any missing items or damage after unboxing, please contact us immediately and provide the video file. We will assist you as soon as possible. If you need to return a product, please contact customer service within 7 days of receiving the product and provide the following information: "Name," "Order Number," "Contact Phone Number," "Name of Product to be Returned," "Reason for Return and Photos." Customer service will assist you with the return or exchange process.

    Customer Service Email: info@alwingz.com
    Customer Service Hotline: 02-25110855

  2. Return Policy a. Returned products must be unused and undamaged by non-human factors. The 7-day evaluation period provided by consumer protection law is for you to consider and confirm whether the product meets your needs, not a trial period. If this store has informed you, please keep the original packaging intact (including the outer cardboard box); otherwise, returns will not be accepted.

    b. Returns will not be accepted under the following circumstances:

    • The 7-day evaluation period has expired.
    • The product has been unboxed and used, or has been damaged due to human factors, such as: stains, malfunctions, breakage, wear, scratches, scuffs, dirt.
    • The return packaging is damaged or incomplete, or the invoice and accessories are missing.
    • Malicious or bulk returns.

  3. Return Process Contact Customer Service → Confirm Eligibility for Return → Prepare the Complete Product and Invoice → Provide Pickup Time, Contact Information, and Address → The store will arrange for logistics to collect the item.

  4. Refund Information a. For credit card payments: Once the return is confirmed, the amount will be refunded directly to the original credit card account. b. For cash on delivery payments: Once the return is confirmed, the refund will be transferred to the bank account you provided.

  5. Exchange Policy Products for exchange must be unused and undamaged by non-human factors. If this store has informed you, please keep the original packaging intact (including the outer cardboard box); otherwise, exchanges will not be accepted.

  6. Exchange Process If you and the store agree to an exchange, please process the return on the original order and place a new order with the store. The company will only issue and collect or refund any price differences. If there is no price difference, no additional processing will be necessary.