Alwingz Privacy Policy
Alwingz LTD. (hereinafter referred to as "we"), the operator of Alwingz, respects your privacy concerns and values our relationship with you.
When you visit the store (hereinafter referred to as "Store") authorized by our SaaS service provider SHOPLINE (hereinafter referred to as "SHOPLINE"), we may collect, process, and utilize your personal data (including your employees and/or representatives, agents handling matters on your behalf). If you visit or purchase from the Store, we may also collect, process, and utilize your personal data. We are fully aware of the importance of personal data to you, and we are committed to ensuring the integrity and security of the Store. This privacy policy describes the types of personal data we collect about you, how we use this information, with whom we share it, and your options regarding our use of this information.
This privacy policy will help you understand the following:
- What we collect
- Information you provide
- How we use personal data
- How we use "Cookies" and other similar tracking technologies
- How we handle, share, transfer, and disclose personal data
- Your rights and choices
- How we protect personal data
- How to update this privacy policy
- How to contact us
What We Collect
We may obtain personal data about you from various sources. We may collect this information when you access our Store or when you visit and/or use our social media/network pages (or their corresponding stores or applications, such as Facebook, Instagram). Our products are sold in many department stores or other types of physical stores. If you are a member of our Store and purchase products in physical stores, relevant records may also be collected by us. When you visit the Store, our social media/network pages (or their corresponding stores or applications), we may also collect certain information about your device or usage through automated means or using cookies, web server logs, and web beacons.
Categories of Information You Provide
The categories of personal data collected by the Store include, but are not limited to, the following:
- Identification Category
- Personal identifiers (e.g., name, address, phone number, email, etc.)
- Financial identifiers (e.g., credit card or bank account information)
- Government-issued identifiers (e.g., ID number, tax ID, passport number, etc.)
- Personal Characteristics Category
- Personal descriptions (e.g., gender, date of birth, size, etc.)
- Social Situation
- Residence and facilities (e.g., address)
- Property (e.g., movable property with other rights)
- Immigration status (e.g., passport, work permit, residence documents)
- Lifestyle (e.g., types of consumer goods and service details)
- Membership in charitable or other groups (e.g., participation in associations, clubs, or other voluntary organizations)
Information You Provide
You may choose to provide us with personal data in various ways, such as when you register on our Store, shop on our Store, or through our social media (or their corresponding stores or extensions). The types of personal data you may provide to us (as applicable) include, but are not limited to:
- Contact information (e.g., name, postal address, email address, mobile or other phone numbers, mobile service providers)
- Age and date of birth
- Gender, preferred language
- Race, gender, preferred language
- Username and password
- Payment information (e.g., payment card number, expiration date, delivery address, and billing address)
- Purchase history
- Product preferences and communication preferences
- Content you provide (e.g., photos, videos, reviews, articles, survey responses, and comments)
- Information provided when you visit our social media pages (e.g., your name, profile picture, likes, location, friends list, and other information described on the social media network or application registration page, or geographic location details when using our mobile applications)
- Device identifiers, such as device information, MAC address, IP address, or other online identifiers
You voluntarily provide your personal data to us, but if you do not provide your personal data, you may not be able to access certain services and promotions.
Why We Collect Your Personal Data
The specific purposes for which the Store collects personal data are to provide you with goods or services, including but not limited to:
- Consumer and customer management and services
- Consumer protection
- Online shopping and other e-commerce services
- Verifying your identity (e.g., protecting you from fraud and other criminal activities)
- Resolving various types of disputes (including but not limited to consumer disputes, intellectual property disputes)
- Enhancing transaction security
- Debt collection
- Notifying you of business opportunities, products, services, and updates
- Detecting and protecting you and the Store from errors, fraud, or other criminal activities and monitoring compliance risks
- Investigating potential illegal activities related to personal safety, property safety, and breaches of contract
- Fulfilling terms and conditions and return policies
- Actions required by law
- Other purposes for which you have given consent at the time of collection
How We Use Personal Data
We may use the information you provide for the following purposes:
- Sending promotional content or other communications
- Providing requested information and services
- Contacting you to follow up or confirm your orders, appointments, returns, or refunds, and sending other non-marketing communications related to our products and services
- Processing your payments and/or transactions
- Creating and managing your account, including access to your purchase history
- Responding to your inquiries
- Customizing advertisements on our Store, social media stores, and elsewhere to meet your interests and history
- Communicating with you and managing your participation in special events, contests, sweepstakes, events (if any), surveys, and other offers
- Operating and communicating with you regarding our social networks or [mobile applications]
- Operating, evaluating, and improving our business (including developing new products and services, enhancing and improving our products and services, managing our communications, analyzing our products, conducting market research, data analysis, and customer relationship management programs, and performing accounting, auditing, and other internal functions)
- Complying with applicable legal requirements, relevant industry standards, and our policies
- Avoiding duplication and ensuring the accuracy of your information, regularly conducting data cleaning, linking, or merging our records internally or through our service providers
We may also use this information in other ways, and we will provide specific notice at the time of collection.
If you provide us with your personal data, we intend to use it for direct marketing purposes to offer or promote the availability of our goods and/or services. However, we will confirm that you do not object to receiving such marketing messages the first time we send you marketing messages; if you do not wish to receive them, you can express your willingness when you first receive marketing messages or refuse to receive marketing messages at any time.
If you provide us with information and explicitly agree to its use for the above purposes, we may use various types of personal data listed in the "Information You Provide" section for direct marketing.
Direct marketing communications may be sent to you through various channels, including telephone, mail, email, SMS, mobile applications, web applications, social media stores, and other communication methods. If you have consented, the personal data you provide in the form or when subscribing to the above will be used for marketing purposes. Our handling of any data transmission issues described in this section will be consistent with the content provided in this privacy policy.
We will only use the personal data you provide for direct marketing in accordance with the Personal Data Protection Act of the Republic of China. Our direct marketing content may take various forms, including but not limited to marketing mail, email, and SMS, as detailed in the following sections.
How We Use "Cookies" and Other Similar Tracking Technologies
What are "Cookies" Cookies are small files stored in your computer, mobile phone, or any other smart terminal device when you log in to the Store or browse the Store's content, typically containing an identifier, Store name, and some numbers and characters. When you visit the Store again, the Store can recognize your browser through the cookies. Cookies may store user preferences and other information.
How We Use "Cookies" When you use our Store, we may collect personal data subject's device model, operating system, device identifier, and login IP address information through cookies or similar technologies, and cache the personal data subject's browsing and click information to view the personal data subject's network environment. Cookies allow us to recognize your identity when you visit the Store, continuously optimize the user-friendliness of the Store, and adjust the Store according to your needs. You can also change your browser settings so that the browser does not accept cookies from our Store, but this may affect your use of certain features of the Store.
In the Store created by us in SHOPLINE, with the help of cookies and other similar technologies, we can recognize whether you are an existing user or member without having to log in and authenticate your identity on each page.
- How to Manage "Cookies" You can manage or delete certain categories of tracking technologies according to your preferences. Many browsers have a "Do Not Track" feature that sends "Do Not Track" requests to stores.
In addition to the controls we provide, you can also choose to enable or disable cookies in your internet browser. Most internet browsers also allow you to choose to disable all cookies or only disable third-party cookies. By default, most internet browsers accept cookies, but this setting can be changed. For detailed information, please refer to the "Help" menu in your internet browser or the documentation of your device.
Note: Please be sure to check this list against the current COOKIE list on your store: Privacy Policy (shopline.com).